Terms of Service

Last Updated: January 2024

At Essential Lab, we value the privacy of individuals who use our website and mobile application. Essential Lab’s privacy policy tells you what information we collect and how we use it to facilitate services by professionals to patients. It applies to our patients, Mobile Phlebotomists who deliver services requested by patients through our platform and anyone who signs up to become a Mobile Phlebotomist. By using Essential Lab’s site and app, you agree to the Privacy Policy, our Terms of Service and any future modifications.

By accessing and using the site and mobile application (collectively, the “Sites”), you agree to all the terms and conditions of this agreement. By accessing, downloading, installing or using the service, you agree that you have read, understood, and agree to be bound by these terms. If you do not agree, you may not use these services.

Essential Lab provides an online technology and mobile application platform that connects patients, laboratories and practices with independent contractor Mobile Phlebotomists to facilitate on-demand healthcare services (the “Platform”). Through the Platform, patients may request healthcare services be delivered to them in cities throughout the United States. Independent contractor Mobile Phlebotomists can access the Platform and receive appointment opportunities from patients.

The laboratories, practices and Mobile Phlebotomists on our Platform operate independently and have entered into agreements with us to provide the healthcare services available on to you on the Sites. The practices and Mobile Phlebotomists are required to comply with federal, state and local laws, rules, regulations, and standards pertaining to the preparation and procedure of requested healthcare services.

Essential Lab does not provide delivery services. Independent contractors (the “Mobile Phlebotomist”) deliver and provide healthcare services through use of the Platform. Essential Lab provides information and a platform to receive healthcare Mobile Phlebotomist services but does not intend to act in any way as a Mobile Phlebotomist.

Essential Lab does independently assess all representations made by Mobile Phlebotomists regarding certification, background and skills. We guarantee that Mobile Phlebotomists independently contracted are able and suitable to perform and deliver healthcare services but hold no responsibility or liability for any Mobile Phlebotomist or performance.

As detailed in these Terms of Service, you agree and acknowledge:

• The site and app are licensed, not sold to the patient, and may only be used as stated in these Terms;

• Your use of the Sites/Platform may be subject to other third party terms of service and fees including your mobile network’s terms of service and fees, data usage fees and overage, all of which are the user’s sole responsibility;

• You consent to the collection, sharing and use of personal information in accordance with TravaLab’s Privacy Policy;

• You agree not to introduce viruses, time-bombs, worms, cancelbots, trojan horses and/or other harmful code into the Service;

• You agree not to use any robot, spambot, spider, crawler, scraper or other automated means or interface not provided by us to access the Service or to extract data;

• You agree not to use the Service in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that TravaLab is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that you may receive as a result of using the Service;

• You agree not to bypass any security or other features of the Service designed to control the manner in which the Service is used, harvest or mine content from the Service, or otherwise access or use the Service in a manner inconsistent with individual human use;

• You agree not to perform any fraudulent activity, including impersonating any person or entity, or accessing any other Service account without permission;

• You agree not to decipher, reverse engineer, decompile or disassemble the Service, or the software used to provide the Service, in whole or in part, or authorize, direct, or cause a third party to do so;

• You agree not to access, tamper with, or use non-public areas of the Service, TravaLab (and its hosting company’s) computer systems and infrastructure, or the technical delivery systems of TravaLab providers;

• Disputes arising under these Terms will be resolved by binding arbitration as covered by Section 15 of these Terms.