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Privacy Policy

Last Updated: January 2024

At Essential Lab, we value the privacy of individuals who use our website and mobile application. Essential Lab’s privacy policy tells you what information we collect and how we use it to facilitate services by professionals to patients. It applies to our patients, Mobile Phlebotomists who deliver services requested by patients through our platform and anyone who signs up to become a Mobile Phlebotomist. By using Essential Lab’s site and app, you agree to the Privacy Policy, our Terms of Service and any future modifications.

Information Collection, Use, and Sharing

  • Patient Contact Information: When you submit an appointment request for Essential Lab as a patient, you provide us with your name, address, phone number and email.

  • Patient Payment Information: Patients submit credit card information to process payments however, Essential Lab never stores payment information on servers to protect your data.

  • Potential and Current Mobile Phlebotomist Information: When you sign up to become a Essential Lab Mobile Phlebotomist, you provide us with your name, address, phone number, email and certification expiration. We also share this information with an accredited third-party background check provider of your choice.

  • Potential and Current Mobile Phlebotomist Payment Information: Mobile Phlebotomists submit bank account and tax information for payment processing and tax records.

Essential Lab uses information collected from patients and Mobile Phlebotomists to:

  • Provide customer support and manage any issues with services

  • Communicate directly with patients and Mobile Phlebotomists

  • Facilitate transactions, services, and payments

  • Notify Mobile Phlebotomists and patients about services and other administrative purposes through phone calls, emails, text messages and push notifications

Location Information

Essential Lab may collect and use location information to enhance the services provided through our website and mobile application. This includes, but is not limited to, the collection of precise or approximate location data from your device when you use our services, if they enable us to do so via their device settings.

  • We use location data to improve the accuracy and efficiency of our healthcare services, including phlebotomy/specimen collection, offered through our website and mobile application.

  • Location information may be used to confirm the location of a patient or a Mobile Phlebotomist during the appointment confirmation process.

  • Location data may be utilized for customer support purposes, such as assisting patients and Mobile Phlebotomists with service-related inquiries, both when the app is actively in use (foreground) and when running in the background.

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